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Client Intake Coordinator

2 months ago


Salt Lake, Utah, United States Catholic Community Services Full time
Job Title: Client Intake Specialist

At Catholic Community Services, we are seeking a highly skilled and compassionate Client Intake Specialist to join our team. As a key member of our Basic Needs department, you will play a vital role in ensuring the seamless operation of client intake activities and associated services at the Weigand Resource Center.

Key Responsibilities:
  • Ensure a smooth check-in process for clients, ensuring they properly scan in at the intake desk.
  • Support unregistered clients in completing intake procedures effectively.
  • Enter crucial data into the UHMIS system, contributing to precise record-keeping and data management.
  • Engage with individuals seeking assistance, maintaining a demeanor of respect and professionalism.
  • Collaborate with security personnel, providing them with pertinent information in case safety concerns arise.
  • Keep the Basic Needs Operations Manager informed about any developments or information that could impact the agency.
  • Cultivate a team-oriented environment, fostering positive synergy between staff and volunteers.
  • Ensure cleanliness and upkeep of common areas, including men's and women's restrooms, while taking out trash and replacing liners.
  • Safely dispose of drug paraphernalia when encountered, contributing to a secure environment.
  • Coordinate the efforts of volunteers, facilitating their productive engagement.
  • Contribute to the seamless daily operation of the center by opening or closing the building and locking or unlocking doors.
Requirements:
  • A High School Diploma or GED is preferred, relevant experience can also be considered.
  • Effective English communication skills, enabling clear interactions with clients and colleagues.
  • Experience in computer software usage, including Microsoft Word, Excel, and internet navigation.
  • Ability to pass a national BCI/FBI background check.
Work Environment:

Your responsibilities unfold primarily indoors within a welcoming, comfortable, and safe day shelter setting. The intake or reception area serves as the central point of interaction for clients.

Physical Demands:

An ability to navigate the facility, engaging with clients, and attending to their needs throughout your shift. Be prepared to work on your feet for extended periods to accommodate the dynamic nature of the environment.

Skills and Abilities:
  • Collaborative aptitude, exhibiting proficiency in collaborative work, fostering harmonious interactions within a team.
  • Tactful problem-solving, approaching problem situations with tact and sensitivity, contributing to effective conflict resolution.
  • Considered decision-making, demonstrating the ability to carefully consider issues, explore options, and propose alternatives for problem-solving.
  • Ethical attributes, embracing personal qualities of integrity, compassion, and empathy, cultivating trust and confidence among clients.
  • Effective communication, showcasing proficiency in both oral and written communication, ensuring clear and concise interactions.
  • Confidentiality commitment, upholding strict confidentiality, respecting the sensitive information clients share.
  • Respectful authority, asserting authority sincerely and respectfully when needed, maintaining a balanced and respectful demeanor.