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Guest Experience Specialist
2 months ago
About The Lanai at Mamala Bay
We are a restaurant that specializes in serving high-quality food and providing exceptional customer service. Our team is dedicated to creating a welcoming and memorable experience for our guests.
Job Summary
We are seeking a skilled and friendly Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for creating a positive and memorable experience for them.
Key Responsibilities
- Guest Welcome and Seating
- Welcome guests warmly and seat them at their own pace
- Hand out menus and ensure that guests have everything they need
- Communication and Teamwork
- Communicate with servers and managers to ensure seamless service
- Handle guest complaints in a professional and courteous manner
- Restaurant Operations
- Understand and adhere to our restaurant's policies and procedures
- Contribute to a clean and organized dining area
Requirements
- Communication Skills
- Ability to communicate effectively with guests and team members
- Teamwork and Adaptability
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic Computer Skills
- Ability to use a point-of-sale system and other restaurant software
What We Offer
- Competitive Pay
- A competitive hourly wage and opportunities for advancement
- Flexible Schedules
- A variety of scheduling options to fit your needs
- Opportunities for Growth
- Training and development opportunities to help you grow in your career