Help Desk Support Specialist
2 days ago
Join our team as a Help Desk Technician II and provide top-notch technical support to our clients. As a key member of our support team, you will be responsible for resolving technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless support.
Responsibilities- Provide phone, email, and on-site support to clients for computer, application, system, device, access, and hardware issues.
- Identify, research, and resolve technical problems of moderate complexity.
- Respond to requests for technical support in a timely and professional manner.
- Document, track, and monitor problems using applicable systems and tools.
- Windows 7, 10, and 11 setup and support.
- Office 365 support and administration.
- Desktop and label printer support.
- SMB network basic troubleshooting and support.
- Desktop setup scripting.
- Medical insurance with four plans to choose from.
- Dental, orthodontia, and vision benefits.
- Voluntary life insurance, long-term, and short-term disability insurance.
- 401(k) with pre and post-tax options.
- Paid sick time leave.
Motion Recruitment Partners is an equal opportunity employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
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