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Help Desk Support Specialist

1 month ago


SaintChaptes, Occitanie, United States Motion Recruitment Full time
Help Desk Technician II

Join our team as a Help Desk Technician II in Lagrange, GA, and be part of a strong and growing team of support individuals. Our client is a leading manufacturer of walk-off mats, holding 90% of the market share. As a Help Desk Technician II, you will provide technical support to end users for computer, application, system, device, access, and hardware issues.

Responsibilities:

  • Provide phone, manufacturing floor, and remote support to end users for computer, application, system, device, access, and hardware issues.
  • Identify, research, and resolve technical problems of moderate complexity.
  • Respond to telephone, email, and online requests for technical support.
  • Document, track, and monitor problems using applicable systems and tools.

Qualifications:

  • Windows 7, 10, and 11 setup and support.
  • Office 365 support and administration.
  • Desktop and label printer support.
  • SMB network basic troubleshooting and support.
  • Desktop setup scripting.

Benefits:

  • Medical insurance with four plans to choose from for you and your family.
  • Dental, orthodontia, and vision benefits.
  • Voluntary life insurance, long-term, and short-term disability insurance.
  • 401(k) with pre and post-tax options.
  • Paid sick time leave.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.