Member Service Representative
5 days ago
Amida Care, a leading Medicaid HIV Special Needs Plan in NY, is seeking a highly motivated and experienced Member Services Representative - Outbound to join our team. Our innovative care model focuses on delivering comprehensive care and coordinated services that promote positive health outcomes and well-being for our members.
Key Responsibilities:- Conduct outbound calls to Amida Care members to enroll them in programs such as the Live Your Life Undetectable Program.
- Secure updated information from members regarding their PCP selections and correct inaccurate required data identified by our Quality Team.
- Update all newly acquired information into Team Connect/Salesforce to assist member-facing staff at Amida Care.
- Assist with the completion of New Member Orientation outbound calls.
- High School Diploma or equivalent combination of education and relevant work experience required; Bachelor's Degree preferred.
- One (1) year experience in Health Care; Member Retention experience preferred.
- One (1) year experience in Member Outreach / Re-Certification Outreach.
- Demonstrate experience with Medicaid.
- Demonstrate proficiency in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint and Publisher) and Adobe.
- Demonstrate strong verbal and written communication skills.
- Demonstrate strong critical thinking and prioritization skill.
- Demonstrate ability to meet deadlines in a fast-paced environment.
- Strong phone skills that demonstrate adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Bi-lingual (English/Spanish) a plus.
- Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
Amida Care is a Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.
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