Member Service Representative

6 hours ago


New York, New York, United States Village Care Full time
Job Summary

VillageCare is seeking a highly motivated and detail-oriented Member Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our members, addressing their concerns, and ensuring they receive the necessary care and support.

Key Responsibilities:

  • Handle incoming calls and respond to member inquiries in a timely and professional manner
  • Assist members in accessing covered and non-covered services, including data entry for authorizations
  • Arrange appointments with healthcare providers and assist members in selecting participating providers
  • Provide education and support to members on their plan of care and available services

Requirements:

  • 3+ years of experience in a related healthcare call center or service environment
  • High school diploma required; Associates degree strongly preferred
  • Bilingual - Tagalog or Vietnamese required

What We Offer:

  • Competitive compensation and benefits package
  • PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare is an Equal Opportunity Employer.



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