Help Desk Analyst

2 weeks ago


Carson City, Nevada, United States Rose International Full time
About the Role

We are seeking a highly skilled and customer-focused Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional technical support and service to our clients, ensuring their technical issues are resolved promptly and efficiently.

Key Responsibilities
  • Client Service: Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.
  • Issue Management: Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments while exceeding quality control and productivity targets.
  • Technical Proficiency: Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Requirements
  • Essential: Basic knowledge and understanding of service support procedures.
  • Desirable: Knowledge of delivering excellent client service in a complex technological environment, certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
What We Offer

As a Help Desk Analyst at Rose International, you will have the opportunity to work with a dynamic team, develop your technical skills, and provide exceptional service to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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