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Help Desk Analyst 4

2 months ago

Carson City, Nevada, United States INSPYR Solutions Full time
About the Role

We are seeking a highly skilled Help Desk Analyst to join our team at INSPYR Solutions. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our helpdesk system.

Key Responsibilities
  • Provide personalized assistance to clients, answering questions and resolving technical issues related to election systems and software.
  • Collaborate closely with team leaders and management to address complex issues and escalate when necessary.
  • Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments.
  • Document incidents and requests accurately, recording all relevant information and following first-line diagnostic steps.
Requirements
  • Basic knowledge and understanding of service support procedures.
  • Desirable: Knowledge of delivering excellent client service in a complex technological environment.
  • Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
  • Ability to understand client values and needs at varying levels of seniority or technical ability.
  • Ability to follow instructions, prioritize and manage caseload to achieve service objectives.
  • Ability to administer and support end-user technologies, solutions, and services.
What We Offer

As a Help Desk Analyst at INSPYR Solutions, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client service and technical support. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.