Customer Service Representative

4 days ago

Middletown Ohio, United States JBT Corporation Full time
Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at JBT Corporation. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to resolve complex customer issues efficiently.

Key Responsibilities
  • Respond to customer inquiries in a professional and timely manner.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues by identifying problems and determining the best solutions.
  • Provide quotes, process orders, returns, and exchanges accurately and efficiently.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders, and shipments in an effort to provide excellent customer service.
  • Manage assigned parts projects from inquiry to installation as required.
  • Collaborate with other departments to ensure customer needs are met and issues are resolved.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.
  • Assist in developing and implementing customer service policies and procedures.
  • Monitor customer satisfaction and provide feedback to management for continuous improvement.
Requirements
  • Education: Associate's or Bachelor's degree in a related field.
  • Experience: 3-5 years of experience in a customer service role, preferably in a mid-level position.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to handle difficult customers and situations with empathy and professionalism.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
    • Strong organizational and multitasking skills.
    • Ability to work independently and as part of a team.
Working Conditions

Full-time position. Typical office environment with standard business hours. Occasional overtime may be required. Approximately 25% travel.

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