Wireless Support Specialist

2 weeks ago


Baltimore Maryland, United States Integres, LLC Full time
Job Overview:

Integres, LLC is seeking a dedicated Wireless Support Specialist to join our team.

Key Responsibilities:
  • Oversee the management of all wireless accounts, including equipment, activations, and modifications to data plans.
  • Facilitate the activation of new user accounts and assist with the initial setup of email, calendar, and contacts.
  • Maintain comprehensive wireless databases, inventories, and audits, ensuring compliance with relevant policies and procedures.
  • Process and distribute wireless invoicing and personal usage summaries for all end users.
  • Conduct quarterly inventory meetings to address and reconcile outstanding invoice processing issues and other assigned tasks.
  • Collaborate with leadership and telecommunications vendors on a quarterly basis to evaluate new products, rate plans, and potential upgrades.
  • Provide technical support for all wireless devices.
  • Perform additional job-related duties as assigned.

Supervisor Responsibilities:
  • Offer clear daily guidance to team members.
  • Act as the primary point of contact for daily operational issues.
  • Identify training needs and provide necessary training.
  • Deliver regular updates and reports to the IT Department Manager.
  • Ensure timely handling of all Telecommunication Service Requests (TSRs).


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