Wireless Support Specialist
2 weeks ago
Integres, LLC is seeking a dedicated Wireless Support Specialist to join our team.
Key Responsibilities:
- Oversee the management of all wireless accounts, including equipment, activations, and modifications to data plans.
- Facilitate the activation of new user accounts and assist with the initial setup of email, calendar, and contacts.
- Maintain comprehensive wireless databases, inventories, and audits, ensuring compliance with relevant policies and procedures.
- Process and distribute wireless invoicing and personal usage summaries for all end users.
- Conduct quarterly inventory meetings to address and reconcile outstanding invoice processing issues and other assigned tasks.
- Collaborate with leadership and telecommunications vendors on a quarterly basis to evaluate new products, rate plans, and potential upgrades.
- Provide technical support for all wireless devices.
- Perform additional job-related duties as assigned.
Supervisor Responsibilities:
- Offer clear daily guidance to team members.
- Act as the primary point of contact for daily operational issues.
- Identify training needs and provide necessary training.
- Deliver regular updates and reports to the IT Department Manager.
- Ensure timely handling of all Telecommunication Service Requests (TSRs).
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