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Wireless Help Desk Analyst

2 months ago

Baltimore, Maryland, United States Integres, LLC Full time
Job Summary

We are seeking a highly skilled Mobile Device Support Specialist to join our team at Integres, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical assistance and support for our wireless devices and telecommunications services.

Key Responsibilities
  • Wireless Account Management: Manage all wireless accounts, including equipment, activations, data plan changes, and user acknowledgement forms.
  • Device Setup and Configuration: Activate new user accounts, perform initial setup for email, calendar, contacts, and other applications.
  • Inventory Management: Maintain accurate wireless databases, inventories, audits, supplies, accessories, and employee acknowledgement forms, ensuring compliance with state policies and procedures.
  • Invoice Processing: Process and distribute wireless invoicing and personal usage summaries for end users.
  • Quarterly Inventory Meetings: Conduct quarterly inventory meetings to review and reconcile outstanding invoice processing issues, TSR queue, user acknowledgement forms, and other assigned processes.
  • Vendor Coordination: Collaborate with leadership and telecommunications vendors to review new products, rate plans, and eligible upgrades.
  • Technical Assistance: Provide technical support for all wireless equipment and identify training needs for staff.
  • Reporting and Updates: Provide regular updates and reports to the MTA-IT Department Manager and ensure timely handling of Telecommunication Service Requests (TSRs).
Qualifications
  • Education: A Bachelor's Degree is preferred.
Benefits
  • Competitive Salary: Integres offers a competitive salary bolstered by a comprehensive benefits package.
  • Healthcare and Insurance: Medical, dental, vision, short and long-term disability protection, basic life, and AD&D insurance.
  • 401(k) Savings Plan: A generous 401(k) savings plan to support your financial future.
  • Accrued Paid Time Off (PTO): Enjoy a generous PTO policy to maintain a healthy work-life balance.
  • Employee Recognition and Rewards: Receive recognition and rewards for your hard work and dedication.
  • Employee Referral Bonuses: Earn bonuses for referring qualified candidates to our team.

Integres, LLC is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. We are committed to fostering a diverse and inclusive work environment and welcome applications from qualified candidates.