Medical Support Specialist

6 days ago


Baltimore Maryland, United States Mercy Medical Center Full time
Job Summary

Mercy Medical Center is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will provide administrative and clinical support to our healthcare providers in an outpatient setting.

Responsibilities
  • Front Office Duties:
    • Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
    • Schedule and confirm patient appointments and procedures.
    • Verify patient insurance information and collect co-pays or fees as needed.
    • Answer phone calls, respond to inquiries, and provide information to patients and other callers.
    • Complete patient check-in and check-out processes.
  • Back Office Duties:
    • Take patient vital signs, record medical histories, and update electronic health records (EHR).
    • Administer injections and immunizations as directed by healthcare providers.
    • Complete prior authorizations for patient medications and procedures.
Requirements
  • High School Diploma or GED.
  • CPR certification preferred.
  • Ability to read, write, and speak the English language in an understandable manner.
  • Ability to work independently and make independent decisions when circumstances warrant such action.
  • Ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Ability to follow written and oral instructions.


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