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Senior Client Engagement Manager

2 months ago

Seattle, Washington, United States TEPHRA Full time
Client Partner - Retail

Key Responsibilities:
  • Possess extensive experience in managing customer and stakeholder relationships at the executive level.
  • Drive business development initiatives and oversee Profit & Loss responsibilities.
  • Foster associate engagement and nurture talent within the team.
  • Identify client requirements and uncover new business avenues to deliver substantial value.
  • Lead strategic account planning and identify growth opportunities within the account.
  • Demonstrate expertise in domain knowledge, technical acumen, and program management.
  • Establish oneself as a thought leader within the industry.
  • Build and enhance relationships with key decision-makers and influencers to boost revenue and create new opportunities in Domain Solutions and Digital Technologies, including Cloud, IoT, Analytics, AI, and Cognitive solutions.
  • Conduct regular reviews of service delivery to mitigate cost and schedule overruns, ensuring high levels of customer satisfaction.
  • Manage customer escalations effectively while maintaining strong Customer Relationship Management practices, focusing on improving Customer Satisfaction Index (CSI).
  • Possess a robust understanding of the Retail domain.
  • Experience with Agile delivery methodologies.
  • Solid knowledge of Cloud, Big Data, and Digital technologies.
  • Minimum of 2+ years of experience in Account Management, including onsite roles, with a proven track record of managing relationships at the CXO level, including steering committees and executive meetings.