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Lead Guest Services Representative

1 month ago

Boerne, Texas, United States AEG Full time
Job Summary

We are seeking a highly motivated and organized Guest Services Representative to join our team at Spurs Sports & Entertainment. As a Guest Services Representative, you will be responsible for ensuring that our guests have an exceptional experience at our events. This includes preparing nightly paperwork, ensuring Guest Services locations are always event-ready, briefing the staff on event details, offering supervisory assistance, and submitting paperwork at the end of the night.

Key Responsibilities
  • Arrive early on weekend event days to answer pre-event phone calls and e-mails
  • Ensure Guest Services locations are always event-ready by keeping cameras and radios charged, stocking promotional items and supplies, updating calendars and phone lists, and organizing nightly resources
  • Demonstrate creativity, persistence, and knowledge related to the specific event to accurately and efficiently find the best possible options for our guests
  • Proactively encourage internal and external feedback to improve the guest and employee experience, while modeling our values and service standards and coaching teammates to do the same
  • Provide support to the Experience Innovation Manager, Experience Innovation Associate, Manager, and Service Innovation Coordinators by executing service initiatives and assisting with event coordination needs
  • Ensure event paperwork is accurately completed and correctly organized before scanning and filing, and ensure Guest Services locations are properly closed and well maintained before releasing the staff at the end of each event night

Requirements
  • Must exhibit strong leadership qualities
  • Must have prior customer service experience
  • Must have excellent verbal and written communication skills
  • Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change
  • Must be proficient at typing and using a computer
  • Must be able to work long and flexible hours, including evenings, weekends, and holidays
  • Must be able to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time

About Us

Spurs Sports & Entertainment is a dynamic and innovative organization that is passionate about delivering exceptional experiences to our guests. We are committed to fostering a culture of excellence, inclusivity, and teamwork, and we are seeking a Guest Services Representative who shares our values and is dedicated to providing outstanding service to our guests.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

Spurs Sports & Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

At-Will Employment

Your employment with Spurs Sports & Entertainment is at-will, which means that either you or the company may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.