Automotive Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Quick Lane Service Advisor to join our team at El Toro Auto Group. As a Quick Lane Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Provide top-notch customer service, greeting guests promptly and courteously, and ensuring their needs are met.
- Act as a liaison between customers and service technicians, clearly communicating repair needs and ensuring accurate estimates.
- Upsell additional services using low-pressure, high-integrity methods, while maintaining a customer-centric approach.
- Review and explain repairs and associated costs with customers, ensuring transparency and satisfaction.
- Handle minor customer concerns and complaints, escalating issues as necessary to ensure customer satisfaction.
- Maintain accurate records and communicate effectively with the Service Manager to ensure seamless operations.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse personalities.
- Ability to work a Saturday schedule, with flexibility to adapt to changing business needs.
- Excellent multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Competitive compensation package, including health, dental, and vision insurance.
- Life insurance and paid vacation time, providing a healthy work-life balance.
- Employee Vehicle Purchase Program, offering a unique benefit for our team members.
- Career growth opportunities within El Toro Auto Group, with a focus on professional development and advancement.
El Toro Auto Group is a leading automotive dealership group, committed to providing exceptional customer service and a positive work environment. We offer a dynamic and supportive team, with a focus on career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Customer Service Representative
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