Automotive Service Representative

4 weeks ago


Boerne, Texas, United States El Toro Auto Group Full time
Job Overview

We are seeking a highly motivated and customer-focused Quick Lane Service Advisor to join our team at El Toro Auto Group. As a Quick Lane Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide top-notch customer service, greeting guests promptly and courteously, and ensuring their needs are met.
  • Act as a liaison between customers and service technicians, clearly communicating repair needs and ensuring accurate estimates.
  • Upsell additional services using low-pressure, high-integrity methods, while maintaining a customer-centric approach.
  • Review and explain repairs and associated costs with customers, ensuring transparency and satisfaction.
  • Handle minor customer concerns and complaints, escalating issues as necessary to ensure customer satisfaction.
  • Maintain accurate records and communicate effectively with the Service Manager to ensure seamless operations.
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse personalities.
  • Ability to work a Saturday schedule, with flexibility to adapt to changing business needs.
  • Excellent multitasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
Benefits
  • Competitive compensation package, including health, dental, and vision insurance.
  • Life insurance and paid vacation time, providing a healthy work-life balance.
  • Employee Vehicle Purchase Program, offering a unique benefit for our team members.
  • Career growth opportunities within El Toro Auto Group, with a focus on professional development and advancement.
About Our Dealership

El Toro Auto Group is a leading automotive dealership group, committed to providing exceptional customer service and a positive work environment. We offer a dynamic and supportive team, with a focus on career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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