Technical Operations Specialist

2 weeks ago


San Antonio, Texas, United States Dunhill Professional Search Full time
Job Description:

We are seeking a skilled Technical Operations Specialist to join our team in a hybrid capacity. This role involves working on a project with the Department of Education, utilizing intermediate-level skills in Linux to expand technical expertise.

Key Responsibilities:
  • Monitor and support IT and systems infrastructures.
  • Conduct analysis, planning, and evaluation of various IT tools.
  • Respond to triage requests and provide guidance and support for system needs and upgrades.
  • Troubleshoot and resolve problems efficiently, escalating complex issues as needed.
  • Implement standards for computer operations, ensuring compatibility between hardware and software.
  • Run tests on and maintain operating systems and related software.
  • Schedule, perform, and monitor system backups and data recoveries.
  • Perform root cause analysis, diagnostics, and monitoring on production systems.
  • Assist in planning and designing new platforms and integrating new technologies into existing infrastructure.
  • Effectively create and maintain relevant systems documentation and user guides.
  • Assist with creating and reviewing technical system recovery plans.
  • Review the problem management register and identify actions.
Requirements:
  • Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 0-3 years of experience in IT, systems administration, or a related field.
Preferred Skills:
  • Strong knowledge of RHEL Operating Systems and containerization.
  • Ability to analyze, troubleshoot, and resolve basic/routine system hardware, software, or networking-related problems.
  • Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
  • Exceptional customer service skills.
  • Experience with cloud infrastructure, digital workspace, and storage technology.
  • Intermediate-level proficiency with Linux.
  • Beginner-level proficiency with Oracle SQL, Ansible Tower, and Python Automation.


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