Sales Operations Data Analyst

3 days ago

San Francisco, California, United States Cloudflare Inc Full time

About the Role:

We are seeking a detail-oriented and organized professional to join our sales operations team at Cloudflare Inc. As a Sales Operations Data Analyst, you will play a critical role in improving operational excellence with our sales process, tools, and productivity.

In this role, you will have the opportunity to become an expert in our sales process and systems, directly supporting our sales team. The ideal candidate will have experience working within a sales, operations, or analyst function, ideally within a SaaS company.

This is an excellent opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade.

Key Responsibilities:

  • Directly support leadership, reps, and other customer-facing teams by resolving tickets related to the sales process, data, and systems.
  • Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
  • Develop a deep knowledge of tools and processes to help document and improve effectiveness.
  • Optimize and create documentation to complete ongoing tasks.
  • Extract, clean, and mass upload data in Google Sheets.
  • Create reports in Salesforce and Google Sheets using tools such as BigQuery.
  • Effectively liaise between Sales, Contracts, Pricing, Partner Operations, and Finance to resolve issues for the sales team.

Requirements:

  • Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation.
  • Strong time management skills.
  • Excellent verbal and written communication skills.
  • Strong work ethic and organizational skills.
  • Experience in data operations or related roles preferred.
  • Experience at SaaS company preferred.
  • Passion for data and how quality data benefits the organization.
  • Experience with Salesforce or other CRM tools.
  • SQL experience.
  • Google data tools experience such as BigQuery and LookerStudio or similar experience preferred.
  • Python experience preferred.

About You:

We are looking for a driven, detailed, and organized professional who is passionate about data and its impact on the organization. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company's success, then this is the opportunity for you.

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