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Guest Services Representative

2 months ago

Jefferson City, Missouri, United States Avantic Lodging Enterprises Full time
Job Title: Guest Services AgentJob Summary

Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments and handle guest accounts in accordance with company policies.
  • Work effectively as part of a team to ensure seamless guest service.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
Working Conditions

The Guest Services Agent will work in a fast-paced environment with frequent interactions with guests and colleagues. The role requires standing for long periods, walking, and lifting up to 10 pounds.

What We Offer

Avantic Lodging Enterprises offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.