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Technical Account Manager

1 month ago

Hanover Park, Illinois, United States Insight Enterprises, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Insight Enterprises, Inc. As a Technical Account Manager, you will be responsible for the supervision of Services Technicians and Material Handlers and the direction of customer rollouts including the configuration of routers, switches, file servers, desktops, laptops, etc.

Key Responsibilities
  • Direct staff in the integration of network hardware, software, and operating systems.
  • Ensure project goals are accomplished, including client satisfaction, expected number of daily configurations, time, parts usage, first time fix, callbacks, and communication with clients, Management, and Sales.
  • Provide IMS management with reports that include daily and/or weekly revenue and productivity.
  • Identify system hardware as well as software application and operating system problems and determine the most efficient and cost effective way to resolve the problem.
Requirements
  • Bachelor's Degree in the field of Information Technology or equivalent education/experience.
  • Three to five (3-5) years technical experience in the computer industry.
  • Three (3) years networking experience.
  • Extensive knowledge of configuring routers, switches, file servers, desktops, and laptops.
What We Offer

We're legendary for taking care of you, your family, and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

  • Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.