Energy Management Systems Support Specialist

3 weeks ago


Birmingham, Alabama, United States Brooksource Full time

Job Summary

Brooksource is seeking a highly skilled Technical Support Specialist to join our team in Birmingham, Alabama. As a Technical Support Specialist, you will be responsible for providing critical support to our clients in the energy sector.

Key Responsibilities

  • Monitor and troubleshoot SCADA and related systems for health and operational availability.
  • Provide initial support and coordination with EMS and other personnel to resolve issues.
  • Notify customers and coordinate system outages or events impacting critical systems.
  • Track and document all case resolutions thoroughly.
  • Support Business Continuity and Disaster Recovery systems.
  • Ensure compliance with all Electronic and Physical access policies.

Requirements

  • Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
  • Strong oral and written communication skills; ability to work with coordinators, control center personnel, and management in team-oriented, high-stress situations.
  • Demonstrated capability to provide excellent customer support.
  • Knowledge of Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulations.
  • Preferred experience with Windows-based and UNIX (AIX) operating systems.
  • Knowledge of distributed computer networks is a plus.
  • Experience with Change Management processes and knowledge-based procedures; ability to prioritize tasks affecting Bulk Power Systems.

Additional Requirements

  • Must sign and adhere to the Federal Energy Regulatory Commission Standard of Conduct and Separation Protocol.
  • Must pass enhanced screening (background, drug, and psychological assessment).
  • Willingness to be sequestered as essential personnel during severe weather.
  • Must work 8- or 12-hour rotating shifts, including day and night shifts.

About Brooksource

Brooksource is a leading provider of technical support services to the energy sector. We are committed to delivering exceptional support to our clients and are seeking a highly skilled Technical Support Specialist to join our team.



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