Energy Management Systems Support Specialist
3 weeks ago
Job Summary
Brooksource is seeking a highly skilled Technical Support Specialist to join our team in Birmingham, Alabama. As a Technical Support Specialist, you will be responsible for providing critical support to our clients in the energy sector.
Key Responsibilities
- Monitor and troubleshoot SCADA and related systems for health and operational availability.
- Provide initial support and coordination with EMS and other personnel to resolve issues.
- Notify customers and coordinate system outages or events impacting critical systems.
- Track and document all case resolutions thoroughly.
- Support Business Continuity and Disaster Recovery systems.
- Ensure compliance with all Electronic and Physical access policies.
Requirements
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
- Strong oral and written communication skills; ability to work with coordinators, control center personnel, and management in team-oriented, high-stress situations.
- Demonstrated capability to provide excellent customer support.
- Knowledge of Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulations.
- Preferred experience with Windows-based and UNIX (AIX) operating systems.
- Knowledge of distributed computer networks is a plus.
- Experience with Change Management processes and knowledge-based procedures; ability to prioritize tasks affecting Bulk Power Systems.
Additional Requirements
- Must sign and adhere to the Federal Energy Regulatory Commission Standard of Conduct and Separation Protocol.
- Must pass enhanced screening (background, drug, and psychological assessment).
- Willingness to be sequestered as essential personnel during severe weather.
- Must work 8- or 12-hour rotating shifts, including day and night shifts.
About Brooksource
Brooksource is a leading provider of technical support services to the energy sector. We are committed to delivering exceptional support to our clients and are seeking a highly skilled Technical Support Specialist to join our team.
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