IT Support Specialist

4 weeks ago


Birmingham, Alabama, United States Faith Chapel Full time
Faith Chapel:
We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have excellent technical skills and a customer-first attitude.

Job Responsibilities:

Provide technical assistance over the phone, email, in person, or via remote software to employees and external partners.

Install and maintain virus protection on all computers (Sophos Intercept).
Offer remote support to employees who work remotely, ensuring seamless connectivity and productivity.
Collaborate with HR and management to ensure the onboarding of new employees with necessary IT equipment and software.
Manage the computer asset lifecycle, from procurement to retirement, ensuring efficient and cost-effective solutions.
Engage in systems maintenance, contribute to the knowledge base with troubleshooting articles, and respond to basic IT requests.
Support common enterprise software solutions, including Microsoft Office 365, Teams, Zoom, and PDF programs (Adobe and Foxit Pro).
Provide technical training to new and existing staff, ensuring they have the necessary skills to perform their duties effectively.
Facilitate software installations and manage the IT support ticketing system to ensure efficient resolution processes.
Uphold Faith Chapel's professional standards in all interactions, demonstrating respect, efficiency, and a customer-first attitude.

Field Services at our Downtown Homeless Center Include:
Network support and IP Phone support and configuration.
Monitor and support IT issues with Dell warranty support for all IT computers at the location.
Serve as the primary contact for field office IT support, requiring occasional travel to the location.
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