Service Appointment Coordinator

1 week ago


SaintBauzilledePutois, Occitanie, United States Sunset Auto Group Full time

Position Overview

We are seeking a dedicated Customer Service Associate to join our team at Sunset Automotive Group. This role is crucial in enhancing our service department's customer engagement and satisfaction.

Key Responsibilities

  • Manage inbound and outbound communications with clients to schedule service appointments.
  • Maintain relationships with previous customers through follow-ups and engagement.
  • Identify customer needs through active listening and provide tailored solutions.
  • Conduct customer satisfaction surveys to gather feedback and improve services.
  • Perform various administrative tasks as required to support the service team.

Qualifications

The ideal candidate will possess:

  • A proven background in customer service, preferably in the automotive sector.
  • Exceptional communication skills, both verbal and written.
  • The ability to build rapport and foster long-term customer relationships.
  • Strong organizational skills and the ability to manage multiple tasks efficiently.
  • Proficiency in computer systems and software.
  • A professional demeanor and appearance.
  • Strong command of the English language.

Benefits

As a full-time employee at Sunset Automotive Group, you will enjoy a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 401(k) Retirement Plan
  • Company-sponsored training programs
  • Employee discounts
  • And additional perks

If you are looking for a supportive environment where you can grow and contribute to a respected organization, we encourage you to consider this opportunity.



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