Service Appointment Coordinator
1 week ago
Position Overview
We are seeking a dedicated Customer Service Associate to join our team at Sunset Automotive Group. This role is crucial in enhancing our service department's customer engagement and satisfaction.
Key Responsibilities
- Manage inbound and outbound communications with clients to schedule service appointments.
- Maintain relationships with previous customers through follow-ups and engagement.
- Identify customer needs through active listening and provide tailored solutions.
- Conduct customer satisfaction surveys to gather feedback and improve services.
- Perform various administrative tasks as required to support the service team.
Qualifications
The ideal candidate will possess:
- A proven background in customer service, preferably in the automotive sector.
- Exceptional communication skills, both verbal and written.
- The ability to build rapport and foster long-term customer relationships.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Proficiency in computer systems and software.
- A professional demeanor and appearance.
- Strong command of the English language.
Benefits
As a full-time employee at Sunset Automotive Group, you will enjoy a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan
- Company-sponsored training programs
- Employee discounts
- And additional perks
If you are looking for a supportive environment where you can grow and contribute to a respected organization, we encourage you to consider this opportunity.
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