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Customer Service Ambassador

2 months ago

SaintBauzilledePutois, Occitanie, United States VCA Animal Hospitals Full time

Job Summary: We are seeking a highly skilled and compassionate Customer Service Ambassador to join our team at VCA Animal Hospitals. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities:

  • Greeting and assisting clients: Greet clients and their pets in a warm and welcoming manner, providing a positive first impression of our hospital.
  • Scheduling and confirming appointments: Schedule and confirm appointments with clients, ensuring that all necessary information is collected and communicated effectively.
  • Placing outbound calls: Place outbound calls to clients to follow up on appointments, provide updates on their pet's care, and gather feedback on their experience.
  • Providing exceptional customer service: Respond to client inquiries, resolve issues promptly, and provide solutions to meet their needs.

Requirements:

  • Excellent communication and interpersonal skills: Ability to effectively communicate with clients, colleagues, and veterinarians.
  • Strong problem-solving skills: Ability to think critically and resolve issues in a timely and professional manner.
  • Attention to detail: Ability to accurately collect and record client information, appointment details, and other relevant data.