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Customer Service Representative

1 month ago

Owensboro, Kentucky, United States UniFirst Corporation Full time
Customer Service Representative

UniFirst is seeking a dedicated professional to deliver exceptional customer service as a liaison between customers and the company. This role is a key player in delivering outstanding customer service and ensuring a positive experience for our customers.

Key Responsibilities:
  • Assist customers by answering questions related to accounts, procedures, and services via telephone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner and provide administrative support to UniFirst's Sales Department.
  • Perform basic data entry and other administrative duties.
Requirements:
  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal & written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem solver in a dynamic environment.
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
  • Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What's in it for you?

We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.

We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to.

Our unique community culture is what makes UniFirst an organization that stands out from the rest.

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.