Customer Service Representative
23 hours ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members, processing memberships, and promoting the value of our products and services.
Key Responsibilities:
- Develop and support membership by providing information on membership benefits and promoting the value of our products and services.
- Process memberships, upgrades, and credit accounts.
- Participate in sales and marketing events to meet membership goals.
- Maintain safety of the facility by following all safety standards and procedures.
- Fulfill member orders by reviewing orders, pulling items from shelves, scanning items, and securing items until members arrive.
- Provide member service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment and meet membership goals.
- Strong communication and interpersonal skills.
Benefits:
- Competitive pay and performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, and family care leave.
About Sam's Club:
At Sam's Club, we offer a competitive pay and benefits package, as well as opportunities for career growth and development. We are committed to providing exceptional service to our members and promoting a positive and inclusive work environment.
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