Customer Service Ambassador
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Comfort Design Heating & Air Conditioning. As a key member of our customer-facing team, you will be responsible for building lasting relationships with our customers and internal stakeholders through exceptional communication and service delivery.
Key Responsibilities:- Schedule and dispatch technicians or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
- Operate and manage a multi-line telephone system, prioritizing and organizing calls according to urgency.
- Relay information to and from customers, technicians, management, or other interested parties.
- Manage work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information.
- Update customers throughout the day on the technician's progress.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Maintain and update call logs, call records, and other important documentation.
- High School Diploma or equivalent.
- 2 years of dispatching experience.
- Possess a valid driver's license.
- Eligible to work in the U.S. without sponsorship.
- Experience with ServiceTitan or Google Suite software applications.
Comfort Design Heating & Air Conditioning is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action employer. When you are ready to apply, please submit your application to our HR department.
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