Technical Support Analyst
3 weeks ago
Information Technology Support Specialist
Western Youth Services stands as a premier authority in providing mental health and wellness solutions for children. With over five decades of service in the community, we are dedicated to delivering programs that foster prevention, treatment, and healing for children and families, empowering them to lead fulfilling lives. If you align with our mission and possess the necessary qualifications, we encourage you to consider this opportunity.
The IT Support Specialist plays a crucial role in addressing the technological requirements of the organization. This position involves troubleshooting issues, exploring service options, and implementing enhancements while ensuring minimal disruption to operations. The IT Specialist is also responsible for mentoring and training staff in specialized IT areas and executing assigned functions effectively.
Key Responsibilities of the IT Support Specialist:
- Manage and resolve help desk inquiries to assist staff and management with their IT requirements.
- Set up and oversee all computing, telephony, and other IT systems for personnel.
- Monitor and manage information technology resources, including software and hardware.
- Maintain comprehensive documentation and asset tracking for IT systems.
- Oversee inventories and logs related to IT and facility resources.
- Handle procurement and deployment of PC, laptop, and printer hardware using various deployment methods.
Minimum Qualifications:
- Preferred: Associate's degree in business, Information Technology, or a related field. Technical certifications may be considered as an alternative.
- At least one year of relevant experience, particularly in helpdesk support, VoIP, O365, Azure, SharePoint, Windows OS, and MS Office.
- Desired: Comprehensive understanding of IT/IS hardware and software.
- Required: Familiarity with IT/IS products, services, and industry standards.
- High proficiency in desktop operating systems; experience with Electronic Medical Records is a plus.
- Ability to acquire and develop new skills in response to evolving organizational needs.
- Strong communication and organizational skills are essential.
Compensation: Starting at $21.00 per hour.
Benefits: A comprehensive benefits package that includes Medical, Dental, Vision, Life Insurance, Long Term Disability, and a 403(b) Retirement Incentive & Savings Plan.
Western Youth Services is committed to advancing awareness, cultivating success, and strengthening communities through integrated mental health services for children, youth, and families.
As an Equal Opportunity Employer, Western Youth Services seeks to recruit and retain a diverse workforce, valuing a culture of inclusivity and belonging that embraces the contributions of all employees.
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