Customer Service Specialist

5 days ago


Newark, Illinois, United States Mr Appliance Full time

About Mr. Appliance

We are an international appliance repair franchise network with 150 locations, offering competitive compensation packages, complete training programs, and fast track advancement opportunities. Our teams live by a code of values consisting of Respect, Integrity, and Customer Focus.

About the Role

We are seeking a self-motivated and energetic Customer Service Representative to join our team. As a key member, you will represent Mr. Appliance on support calls, handle service requests, and demonstrate our code of values by showing respect and courtesy to all customers and employees.

Key Responsibilities

  • Receive incoming calls in a professional and courteous manner.
  • Perform marketing and sales functions to sell additional work and earn business.
  • Complete work orders, return customer calls, and respond to customer complaints.
  • Perform other duties as needed, including cross-training in related positions.

Requirements

  • Minimum two years of administrative experience.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong data entry skills.
  • Positive attitude and team player with the ability to work independently.

Benefits

Benefits packages vary by location. We are actively interviewing for this position and encourage interested candidates to apply.



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