Customer Success Specialist

1 month ago

Newark, United States Actalent Full time

We are seeking a customer-centric professional that is passionate about delivering an exceptional customer experience to join our team as a Customer Success Specialist. The Customer Success Specialist is responsible for the global order entry, invoicing, and delivery of an integrated customer support model to enhance our customer relationship management. This person will collaborate with multiple functions and teams across to ensure that their customers have the necessary product, materials, and information to be successful. This position reports to the Customer Success leader.
Responsibilities:
•Build and maintain customer relationships by establishing a strong relationship with key customers to ensure customer satisfaction.
•Use a sales order entry system, website, and knowledge-based resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.)
•Provide responsive and professional communication service to both internal and external customers.
•Achieve operational goals such as timely response to requests, accurate instructions, professional support, and customer satisfaction metrics.
•Assist in resolving issues relating to inventory, discrepancies, shipping, and invoicing.
•Manage assigned accounts, serving as the primary point of contact and ensuring the customer needs are met.
•Collaborate with internal team members in Arizona, California, and Ohio as well as cross functional team members on projects to standardize business processes across all sites.
Job Qualifications (Experience, Education, Knowledge, and Skills):
•Associate degree with 2+ years' experience or bachelor's degree with 1 year experience in a customer-facing, customer service role in a call center environment or 3 + years' experience in a customer-facing, customer service role in a call center environment in Life Science industry in lieu of a college degree.
•Detail-oriented with a focus on delivering a white glove customer experience.
•Excellent computer skills, both PC and mainframe (Microsoft Office - Excel and Word, NetSuite, SalesForce.com, or equivalent experience
•Excellent listening, oral, and written communication skills
•Excellent attention to detail.
•Strong interpersonal skills and the ability to multitask are needed.
•Professional and courteous attitude; ability to deal constructively with different personalities.
•Exercise good judgment and be able to make decisions with prescribed guidelines.
About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

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