Operations Director

2 weeks ago

Kankakee, Illinois, United States Essential Utilities Inc Full time
Director of Operations

Aqua, an Essential Utilities company, is seeking a highly skilled and experienced Director of Operations to lead our water and wastewater field operations in Illinois. As a key member of our team, you will be responsible for overseeing the administration and operation of our field operations, ensuring that our company goals are met, and our customers receive exceptional service.

Responsibilities:
  • Supervise staff, including employee selection, performance evaluation, and training and growth opportunities.
  • Drive operational excellence initiatives using continuous improvement methodologies.
  • Prepare and administer operating and capital budgets within each division.
  • Supervise maintenance and capital renovations and additions to water and wastewater systems.
  • Assess problems and events daily and assign appropriate personnel to resolve accordingly.
  • Interact with customers regarding problems or issues, prioritizing and addressing them promptly.
  • Work with business development to coordinate and negotiate with developers regarding new systems.
  • Coordinate and negotiate with vendors regarding supplies and/or services needed.
  • Manage work of office personnel, field personnel, and contractors, specifying modifications when necessary.
  • Utilize schematics, engineering drawings, or other design work to facilitate procurement and/or completion of repair work, replacement parts, and new installations.
  • Interact with regulators regarding current regulations, permit compliance, and other matters regarding water and wastewater operations.
  • Monitor lab results to ensure they are in compliance with acceptable operating procedures and regulatory requirements.
  • Institute and supervise Aqua Illinois' Safety Program in their area.
  • Institute and supervise program for effective vehicle and equipment maintenance.
  • Work with others in the organization to develop performance matrices to assure that all resources are used in the most cost-effective manner possible.
Requirements:
  • Bachelor's degree in business, engineering, or a related field and 7 years' experience required.
  • Ideal candidate will have an Illinois Environmental Protection Agency Class A Drinking Water Certification as well as an Illinois Environmental Protection Agency Class 1 Wastewater Certification.
  • Must have a valid U.S. Driver's License.
Knowledge, Skills, and Abilities:
  • Proficient in Microsoft Office (Email, Word, Excel, PowerPoint).
  • Excellent written and verbal communications skills; communicate effectively (clearly, concisely, and professionally) with internal customers.
  • Strong customer service skills.
  • Ability to work well under pressure.
  • Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
  • A collaborator able to work effectively with colleagues and staff in a cross-functional, team-fostered multi-tasking environment.
  • Knowledge of Safe Drinking Water Act and Clean Water Act is highly desired.
Working Conditions/Physical Demands:
  • Perform sedentary work-exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time.
  • See, hear, talk, and perform tasks requiring manual dexterity.
  • Working conditions include travel to work sites of Essential Utilities.
  • Time spent in the field involves exposure to the elements, noise, and potentially hazardous substances and conditions.
  • Available for company travel up to 40% of time.

Aqua, an Essential Utilities company, is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression, or any other characteristic protected by applicable local, state, or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call.

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