Operations Director

3 days ago

Kankakee, Illinois, United States Aqua Illinois, Inc. Full time

About the Role:

Aqua Illinois, Inc. is seeking a highly skilled and experienced Director of Operations to lead our water and wastewater field operations in Illinois. As a key member of our leadership team, you will be responsible for overseeing the administration and operation of our field operations, ensuring that our company goals are met, and driving operational excellence initiatives.

Responsibilities:

  • Supervise staff, including employee selection, performance evaluation, training, and growth opportunities.
  • Drive operational excellence initiatives using continuous improvement methodologies focused on operating efficiency, cost control, environmental compliance, and health & safety.
  • Prepare and administer operating and capital budgets within each division.
  • Assess problems and events daily and assign appropriate personnel to resolve accordingly.
  • Interact with customers regarding problems or issues, prioritizing and addressing them promptly.
  • Work with business development to coordinate and negotiate with developers regarding new systems.
  • Coordinate and negotiate with vendors regarding supplies and/or services needed.
  • Manage work of office personnel, field personnel, and contractors, specifying modifications when necessary.
  • Utilize schematics, engineering drawings, or other design work to facilitate procurement and/or completion of repair work, replacement parts, and new installations.
  • Interact with regulators regarding current regulations, permit compliance, and other matters regarding water and wastewater operations.
  • Monitor lab results to ensure they are in compliance with acceptable operating procedures and regulatory requirements.
  • Institute and supervise Aqua Illinois' Safety Program in their area.
  • Institute and supervise program for effective vehicle and equipment maintenance.
  • Work with others in the organization to develop performance matrices to assure that all resources are used in the most cost-effective manner possible.
  • Use technology where appropriate to monitor and manage.
  • Continues to maintain and search for new methods of increasing productivity and quality in the most cost-effective manner within their area.
  • Use strong interpersonal skills to maintain courteous and respectful contact with customers, affiliated companies, vendors, developers, and contractors, engineers, regulators, community leaders, and attorneys.
  • Responsible for Area Managers' adherence to the collective bargaining unit agreements within the divisions as well as being an active participant in union negotiations, grievance resolutions, and maintaining strong business agent relationships.

Qualifications:

  • Bachelor's degree in business, engineering, or a related field and 7 years' experience required.
  • Ideal candidate will have an Illinois Environmental Protection Agency Class A Drinking Water Certification as well as an Illinois Environmental Protection Agency Class 1 Wastewater Certification.
  • Must have a valid U.S. Driver's License.

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office (Email, Word, Excel, PowerPoint).
  • Excellent written and verbal communications skills; communicate effectively (clearly, concisely, and professionally) with internal customers.
  • Strong customer service skills.
  • Ability to work well under pressure.
  • Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
  • A collaborator able to work effectively with colleagues and staff in a cross-functional, team-fostered multi-tasking environment.
  • Knowledge of Safe Drinking Water Act and Clean Water Act is highly desired.

Working Conditions/Physical Demands:

  • Perform sedentary work-exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
  • See, hear, talk, and perform tasks requiring manual dexterity.
  • Working conditions include travel to work sites of Essential Utilities.
  • Time spent in the field involves exposure to the elements, noise, and potentially hazardous substances and conditions.
  • Available for company travel up to 40% of time.

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