IT Systems Engineer

1 month ago


Rochester, New York, United States Resource Informatics Group Full time
Job Title: IT Systems Engineer

Resource Informatics Group is seeking an experienced IT Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing advanced support for desktop and helpdesk escalations, as well as providing backup support for Windows 7, 10, and 11 image creation and software application support.

Key Responsibilities:
  • Provide advanced support for desktop and helpdesk escalations
  • Provide backup support for Windows 7, 10, and 11 image creation and software application support
  • Deploy desktop software using EPM/ISM tools
  • Integrate support between EPM and ISM tools
  • Support temporary and permanent admin services for users
  • Manage systems management services and tools
  • Oversee the management of the EPM tool
Preferred Technical Skills:
  • Knowledge of application installations and interoperability
  • Knowledge of complex computing environments and infrastructure
  • Experience with certification and testing methodologies
  • Experience with batch files, PowerShell, application scripting, queries, and report generation
  • Experience with IT device security
  • Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit
  • Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set
  • Knowledge of client operating systems (Windows, MACOS, iOS, Android)
  • Knowledge of Office 365 and Microsoft Azure
  • Knowledge of networking and client-server fundamentals
  • Experience entering, tracking, and resolving service calls with proper documentation
  • Effective problem-solving and troubleshooting skills
  • Good judgment and analytical skills

Requirements:

  • 5-10 years of experience in IT systems engineering
  • Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set
  • Knowledge of client operating systems (Windows, MACOS, iOS, Android)
  • Knowledge of Office 365 and Microsoft Azure
  • Knowledge of networking and client-server fundamentals

What We Offer:

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development


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