IT Systems Engineer

4 weeks ago


Rochester, New York, United States Trident Consulting Full time

Job Title: IT Systems Engineer

Location: Rochester, NY (Onsite)

Type: Contract to hire

The IT Systems Engineer will work in conjunction with Customer personnel to provide advanced support for Desktop & Helpdesk escalations, Windows 7, 10, 11 image creation, and software application support. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.

Key Responsibilities:

  • Provide advanced support for Desktop & Helpdesk escalations.
  • Provide back up support for Windows 7, 10, 11 image creation and software application support.
  • Desktop software deployment using EPM/ISM tools.
  • Integration support between EPM and ISM tools.
  • Support for providing temporary and permanent admin services to the user for their desktop/laptop.
  • Support for the Systems Management Services & tools.
  • Overall management of the EPM tool.

Preferred Technical Skills:

  • Knowledge of application installations and interoperability.
  • Knowledge of complex computing environment and infrastructure.
  • Experience with certification and testing methodologies.
  • Experience with batch files, PowerShell, application scripting, queries, and report generation.
  • Experience with IT device security.
  • Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
  • Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
  • Knowledge of client operating systems (Windows, MACOS, iOS, Android).
  • Knowledge of Office 365 and Microsoft Azure.
  • Knowledge of networking and client server fundamentals.
  • Experience entering, tracking, and resolving service calls with proper documentation.
  • Effective problem solving/troubleshooting skills.
  • Good judgment /analytical skills.

About Trident Consulting:

Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.



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