IT Systems Engineer
3 weeks ago
The Resource Informatics Group is seeking a skilled IT Systems Engineer to join our team. As a Technical Analyst for Desktop Support, you will work in conjunction with our Customer personnel to provide advanced support for Desktop & Helpdesk escalations. Your responsibilities will include providing back up support for Windows 7, 10, 11 image creation and software application support, as well as desktop software deployment using EPM/ISM tools.
Key Responsibilities
* Provide advanced support for Desktop & Helpdesk escalations
* Provide back up support for Windows 7, 10, 11 image creation and software application support
* Desktop software deployment using EPM/ISM tools
* Integration support between EPM and ISM tools
* Support for providing temporary and permanent admin services to the user for their desktop/laptop
* Support for the Systems Management Services & tools
* Overall management of the EPM tool
Preferred Technical Skills
* Knowledge of application installations and interoperability
* Knowledge of complex computing environment and infrastructure
* Experience with certification and testing methodologies
* Experience with batch files, PowerShell, application scripting, queries, and report generation
* Experience with IT device security
* Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit
* Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center)
* Knowledge of client operating systems (Windows, MACOS, iOS, Android)
* Knowledge of Office 365 and Microsoft Azure
* Knowledge of networking and client server fundamentals
* Experience entering, tracking, and resolving service calls with proper documentation
* Effective problem solving/troubleshooting skills
* Good judgment /analytical skills
About Us
The Resource Informatics Group is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our customers. If you are a skilled IT Systems Engineer looking for a challenging and rewarding opportunity, we encourage you to apply for this position.
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