Field IT Support Specialist

2 weeks ago


Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time
Job Overview

We are seeking a dedicated Onsite IT Service Technician to join our team at Centric Business Systems - powered by UBEO. This role involves providing technical support and maintenance for equipment at client locations within a designated area.

Key Responsibilities:
  • Perform service and repairs on equipment at customer sites, ensuring high levels of satisfaction.
  • Configure IP addresses, install printer drivers, and offer training to clients on printing functionalities.
  • Collaborate effectively with fellow technicians and the dispatch team to achieve shared objectives of customer satisfaction.
Qualifications:
  • Journeyman level technical expertise, typically acquired through technical schooling and a minimum of 2 years of relevant experience.
  • Strong customer service skills and effective time management abilities.
  • Possession of reliable transportation and a valid driver's license.
  • Proficient computer skills, including email communication, basic Excel knowledge, and troubleshooting capabilities.
  • Experience in copier repair and maintenance is preferred, particularly with brands such as Ricoh, Sharp, HP, or Kyocera.
Benefits:
  • Comprehensive training programs led by industry experts, along with company-sponsored manufacturer training.
  • Opportunities for career advancement and leadership roles for high performers.
  • Competitive hourly wage with potential for monthly bonuses.
  • Health benefits including Medical, Dental, Vision, and a Health Reimbursement Account.
  • Life insurance and Short-Term Disability coverage.
  • Generous paid time off and holiday benefits.
  • 401k matching and profit-sharing plans.
  • Reimbursement for gym memberships.

Join us in delivering exceptional service and support to our valued customers.



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