Customer Experience Ambassador
7 days ago
About Us
Lakeshore Learning Materials is a leading provider of educational materials and resources. We are committed to helping children develop a love of learning and achieve academic success.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, and in-person
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Participate in ongoing training and development to improve customer service skills
Requirements
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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