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Galaxy Park Guest Experience Ambassador

2 months ago

Long Beach, California, United States AEG Full time
Job Summary

The Galaxy Park Guest Services Representative is a key member of the AEG team, responsible for delivering exceptional guest experiences at Galaxy Park. This role involves providing top-notch customer service, ensuring a smooth and enjoyable experience for all guests.

Key Responsibilities
  • Guest Experience: Welcome guests to the venue, provide information on venue layout, programs, and policies, and ensure a positive experience throughout their visit.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide assistance as needed, escalating to supervisors when necessary.
  • Point of Sale Operations: Process transactions, sell merchandise and beverages, and assist with program registration and field rentals.
  • Facility Protocols: Ensure guests are aware of and follow facility protocols, reporting any incidents or safety concerns to supervisors.
  • Event Support: Assist with setup and breakdown of equipment, including Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces, and Common Areas.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum 1-2 years of related work experience.
  • Skills: Excellent customer service skills, ability to operate basic office equipment, and working knowledge of computer operations, including MS Office and other business systems.
  • Physical Demands: Ability to stand for extended periods, withstand various weather conditions, and lift up to 50 pounds.
  • Availability: Must be available to work evenings, weekends, and holidays.
Compensation

$18.50 per hour.