Customer Service Representative
3 days ago
As a BDC Customer Care Specialist at Genesis of Charlotte, you will be responsible for coordinating all incoming requests, searching for potential sales leads, booking appointments, and acting as the first point of contact for customers.
About Us:
We are a premier automotive group in North Carolina, committed to excellence and customer satisfaction. We offer a dynamic work environment, competitive pay, and opportunities for growth and development.
Responsibilities:
- Promote and deliver exceptional customer experiences
- Interact with customers to identify their needs and opportunities for sales presentations
- Work closely with the BDC Manager and sales team to ensure sales lead opportunities are accounted for
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team, cross-training for internet lead and telephone sales prospecting roles
- Stay informed about new products and features
- Attend product and sales training as requested
Requirements:
- High school diploma or equivalent
- Sufficient reading and writing skills
- Presentation skills to share information with groups
- Mathematical skills to calculate figures and amounts
- Ability to interpret and follow instructions
We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.", "lang_code": "en-US"}
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