Bilingual Customer Service Representative

2 weeks ago

Washington, Washington, D.C., United States WELLS FARGO BANK Full time
About This Role

We are seeking a highly skilled and customer-focused Bilingual Teller to join our Consumer, Small & Business Banking division. As a key member of our National Branch Network, you will play a vital role in providing exceptional financial services to our customers.

Key Responsibilities
  • Customer Engagement: Process teller transactions, share digital solutions, and make introductions to bankers to support customer engagement.
  • Operational Activities: Complete operational activities while minimizing risks under established policies.
  • Customer Support: Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Communication: Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Problem-Solving: Identify information and services to meet customers' financial needs and escalate questions and issues to more experienced roles.
Requirements
  • Customer Service Experience: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Bilingual Proficiency: Bilingual speaking and listening proficiency in Spanish/English.
Preferred Qualifications
  • Customer Service Focus: Customer service focus with experience handling complex transactions across multiple systems.
  • Technical Skills: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Interpersonal Skills: Ability to interact with integrity and professionalism with customers and team members.
  • Teamwork: Experience working with others on a team to meet customer needs.
  • Cash Handling: Cash handling experience.
  • Regulatory Compliance: Ability to follow policies, procedures, and regulations.
  • Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Decision-Making: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Job Expectations
  • Schedule Flexibility: Ability to work a schedule that may include most Saturdays.
  • Language Assessment: Must take and pass required language assessment.

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