Bi Lingual Customer Service Representative

5 days ago

Washington, Washington, D.C., United States CODICE Full time
Job Title: Bi Lingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at CODICE. As a customer service representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Job Summary

The successful candidate will have a strong understanding of the healthcare industry, including Medicaid and MCO/PCP selection. They will also have excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.

Key Responsibilities
  • Assist enrollees in selecting the most appropriate MCO and PCP, taking into account each individual's needs and location.
  • Answer questions and provide information and education on programs and services.
  • Respond to requests and/or take action on accounts or enrollment applications.
  • Follow standard procedures to ensure consistency, accuracy, and meeting all quality assurance requirements.
  • Facilitate the conversation by soliciting needed information, clarifying responses, and addressing concerns.
  • Manage customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge.
  • Follow scripted dialogues to ensure quality and maintain high accuracy rates.
  • Regular and predictable attendance is required.
Requirements
  • High school diploma or equivalent.
  • Two-eight years of customer service or call center experience or equivalent.
  • Experience working with special needs populations and/or families of special needs children.
  • Experience or training in a health care-related field.
  • Experience or training related to health care insurance, Medicaid, MCO/PCP selection, EPSDT services, and any other health care programs or similar programs administered in other states.
  • Experience or training in managed care industry.
  • Experience using a personal computer and software programs and a TTY machine.
Benefits

We offer a comprehensive benefits package, including health insurance, 401k with match, vacation leave, sick leave, holidays, PFL, and more.

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