Customer Service Representative
6 days ago
Advance your career with TechOp Solutions International, a leading provider of customer service solutions to federal clients. This exciting opportunity offers a chance to grow professionally, develop your communication and customer service skills, and work in a fast-paced operational environment.
As a Customer Service Representative - Bilingual Support, you will provide timely and accurate responses to inquiries from travelers around the globe regarding applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration-related topics.
Key Responsibilities:
- Provide live support to customers via phone and email, responding to their inquiries and resolving their issues in a professional and courteous manner.
- Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
- Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories, and addition of any notes or comments pertinent to the contact and/or contact record.
- Provide and transfer any reportable communication to the appropriate department.
- Answer customer questions, make referrals, and help clarify policies and procedures.
- Provide general travel assistance information and information for filing claims with DHS.
Requirements:
- Must be a U.S. Citizen.
- Must be able to meet all security eligibility requirements.
- Bilingual fluency in English/Spanish is required.
- Bachelor of Arts or Science from an accredited college or university is required.
- 2 years of customer service experience is required.
Additional Skills:
- Ability to maneuver and use web-based applications.
- Excellent verbal and vocal skills, exceptional writing skills, and technical acumen.
TechOp Solutions International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
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