Field Account Manager

3 days ago


Bloomington, Indiana, United States Sysco Full time
Job Summary

The Field Account Manager plays a crucial role in representing Sysco within an assigned territory, fostering strong relationships with customers and ensuring exceptional service delivery. This position requires a service-focused individual with excellent communication and problem-solving skills to drive sales growth and customer satisfaction.

Responsibilities
  • Build and maintain customer relationships through regular contact and communication.
  • Provide customer-centric distribution and value-added services, ensuring compliance with customer requirements and company capabilities.
  • Meet with key customers to conduct business reviews and identify opportunities for growth.
  • Enhance sales by promoting full-line purchasing and encouraging customers to participate in Sysco's value-added services.
  • Strengthen relationships with customers, franchise owners, and distribution center personnel.
  • Respond promptly to customer concerns, resolving issues with a sense of urgency and providing corrective action.
  • Foster proactive communication with customers regarding delivery delays or product outages.
  • Provide training and support to customers on Sysco's website and other tools.
  • Present to large groups and conduct startup meetings with new customers.
  • Stay informed about new products, promotions, and inventory levels to provide valuable insights to customers.
  • Maintain detailed records and communicate regularly with department heads regarding customer activities and product information.
Qualifications
  • High school diploma required; bachelor's degree in business or marketing preferred.
  • Minimum 2 years of direct customer account management experience.
  • 5-10 years of customer service-focused management experience or foodservice sales experience preferred.
  • Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.
  • Well-developed oral and written communication skills, excellent problem-solving skills, and ability to work in a fast-paced environment.
Benefits

Sysco offers a comprehensive benefits package, including competitive compensation, health insurance, retirement plans, and opportunities for professional growth and development. For more information, please visit our website.

About Sysco

Sysco is the global leader in foodservice distribution, serving over 700,000 customer locations worldwide. We offer our colleagues the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations.


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