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Customer Engagement Supervisor

2 months ago

Richmond, Virginia, United States CAVA - Virginia Full time

Customer Engagement Supervisor (Hourly Manager)
At CAVA, we strive to make it effortlessly enjoyable to dine well and feel great every day. Our foundation is rooted in a Mediterranean tradition that has refined the art of eating and living for millennia. We emphasize authenticity, curiosity, and the relentless pursuit of excellence in all our endeavors. Together, we are working towards something significant.

Our culture is built on five fundamental values:

  • Generosity First, Always: We prioritize kindness. Our most impactful work occurs when we serve others.
  • Constant Curiosity: We are enthusiastic about learning, growing, and exploring beyond the surface.
  • Act with Agility: We embrace change; it is the only constant. We adapt and adjust with enthusiasm.
  • Passion for Positivity: We approach each day with warmth and potential.
  • Collective Ambition: We set high goals that are realized through collaboration and shared purpose.


The Role:
Our Customer Engagement Supervisors are vital to our success. In collaboration with our General Manager, you will assist in overseeing daily restaurant operations. You will inspire and guide team members, maintain standards in both the kitchen and dining areas, and ensure a safe, welcoming atmosphere for guests and staff.

By being diligent, passionate, and capable of leading and mentoring a team, you will thrive in the Customer Engagement Supervisor position.


Key Responsibilities:

  • Lead and nurture Team Members and Special Ops Trainers
  • Oversee the entire guest experience
  • Develop Culinary Leads and uphold food safety and quality standards
  • Manage food and beverage operations, including inventory, ordering, and budgeting
  • Receive deliveries and perform any additional assigned tasks
  • Cross-train across various restaurant roles to ensure swift growth
  • May stand for extended periods and lift up to 50 pounds
  • Assist with any other assigned responsibilities

Physical Requirements:

  • Must frequently bend and reach overhead
  • Must have the dexterity to handle tongs, pots/pans, and other kitchen equipment
  • Must be comfortable working in varying temperatures
  • Must be at ease working near open flames
  • May need to work in confined spaces
  • Must maintain consistent communication with multiple individuals
  • Close vision, distance vision, and peripheral vision are required
  • Must be able to sit, squat, and kneel occasionally
  • Must work in a constant state of alertness and safety
  • May occasionally work outdoors in various weather conditions

Benefits at CAVA:
We offer a comprehensive benefits package for our team members, including:

  • Competitive compensation
  • Health, Dental, Vision, Telemedicine, Pet Insurance, and more*
  • 401k enrollment with CAVA contribution*
  • Paid sick leave, parental leave, and community service leave*
  • Complimentary CAVA Meal for every shift worked
  • The chance to be part of a rapidly expanding brand

    *indicates eligible qualifying positions


As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic or protected classes as defined by federal, state, or local law.

Customer Engagement Supervisor | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member