Sales Support Specialist
3 weeks ago
About Us
PrimeSource Building Products is one of the nation's largest wholesale distributors of building supply products. We are committed to providing exceptional customer service and supporting the growth of our partners.
Job Overview
We are seeking a highly motivated and organized Sales Support Specialist to join our team. This role will provide administrative support for our Inside Sales Department, ensuring seamless order processing and customer satisfaction.
Responsibilities
- Enter sales teams' call and warehouse orders
- Process RMA's and coordinate with operations
- Handle Home Depot and Lowes calls and coordinate with operations when necessary
- Coordinate BMG orders with Territory Managers and BMG support team
- Assist customers find the will call office to pick up orders
- Act as phone tree backup for sales team handling overflow calls and customer service calls
- Support product literature and marketing materials to customers and sales team
- Communicate route code changes to sales team and coordinate with operations on missing route codes on customer files
- Support Inside and Outside Sales Teams with urgency
- Utilize Salesforce.com to document calls and any other customer interaction or leads
- Complete daily work tasks diligently and efficiently
- Perform other duties assigned by management to address and provide effective support of company mission, values, and goals
Requirements
- High school diploma or general education degree (GED) and one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience
- Strong PC skills including Windows, MS office suite
- Crm systems
- Company reporting software
- SAP preferred
- Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times
- Ability to learn new technology quickly
- Excellent verbal and written communication skills
Why Join Us?
At PrimeSource Building Products, we offer a dynamic work environment, opportunities for professional growth, and a competitive salary and benefits package.
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