Account Management Lead
7 days ago
We are seeking a highly motivated and detail-oriented Account Management Lead to join our team at Sawgrass Cleaning Solutions. As an Account Management Lead, you will play a vital role in managing client relationships, ensuring customer satisfaction, and maintaining quality standards.
**Responsibilities:**
- Serve as the primary point of contact for clients during evening hours, addressing inquiries, feedback, and service adjustments.
- Assist the main account manager with scheduling, reporting, and client account management as needed.
- Provide hands-on support to cleaning teams as necessary to meet service demands.
- Cover open shifts to ensure uninterrupted service for clients when staffing shortages occur.
- Train and mentor evening staff to maintain compliance with company standards and procedures.
**Requirements:**
- Previous supervisory or management experience in the janitorial or related industry is highly preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work evenings (5 PM to 1 AM) and occasional weekends as needed.
- Reliable transportation to travel between job sites from Pompano to Jupiter.
- Proficiency in basic computer programs (email, scheduling software, etc.).
**Estimated Salary:** $55,000 - $70,000 per year.
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