Customer Service Representative

7 days ago


Olathe, Kansas, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed

Requirements: To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be knowledgeable about insurance products and services, and have the ability to stay up-to-date on industry trends and changes in insurance policies.

What We Offer: As a Customer Service Representative at State Farm Insurance, you will have the opportunity to work with a dynamic team and contribute to the success of our company. You will also have access to ongoing training and development opportunities to help you grow and develop in your career.

How to Apply: If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.

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