Member Service Representative

6 days ago


Bend, Oregon, United States Mid Oregon Federal Credit Union Full time

Job Overview

This is an exciting opportunity to join the Mid Oregon Federal Credit Union team as a Member Service Representative in our Bend Contact Center. As a key member of our team, you will be responsible for providing exceptional service to our members by answering their calls and addressing their queries.

Salary Information

The estimated annual salary for this position is around $37,440, based on a starting hourly rate of $18 per hour and a 40-hour workweek. This competitive compensation package reflects the importance of this role in delivering top-notch service to our members.

Job Responsibilities

As a Member Service Representative, you will:

  • Answer phone calls from members and respond to their inquiries in a timely and professional manner.
  • Post transactions per member requests and ensure accurate data entry.
  • Transfer phone calls as needed and make outbound courtesy calls to members to enhance their experience.
  • Cross-sell credit union products and services, making referrals to other team members and Mid Oregon Financial Services when appropriate.

Requirements and Qualifications

To succeed in this role, you should possess:

  • A pleasant, friendly demeanor with excellent customer service skills.
  • Excellent communication and interpersonal skills, with the ability to understand and retain detailed information on Credit Union products and services.
  • Accuracy in handling transactions and a strong attention to detail.
  • The ability to work in a fast-paced environment and multitask effectively.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life/disability/AD&D, EAP, Aflac, 401(k) with matching, paid vacation/sick/float, and paid volunteer hours.

Work Environment

You will work in our contact center in Bend, which provides a dynamic and collaborative environment. You will have the opportunity to develop your skills and advance your career within our organization.



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