Customer Service Representative

6 days ago


Bend, Oregon, United States Mid Oregon Federal Credit Union Full time

Are you passionate about delivering exceptional customer experiences?

Mid Oregon Federal Credit Union is seeking a highly skilled Customer Service Representative to join our team in Bend, Oregon.

This role involves providing top-notch service to members over the phone and through various channels. You will be responsible for answering their inquiries, resolving issues, and making recommendations on credit union products and services.

We're looking for someone with excellent communication skills, a friendly demeanor, and the ability to work well under pressure. If you have a passion for helping others and are enthusiastic about learning new things, we want to hear from you

Key Responsibilities:

  • Respond to member inquiries via phone, email, or chat
  • Provide product and service information, and make recommendations as needed
  • Resolve member complaints and concerns in a timely and professional manner
  • Work collaboratively with other teams to ensure seamless member experience

Requirements:

  • High school diploma or equivalent required; degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills and proficiency in MS Office
  • Knowledge of credit union products and services a plus

What We Offer:

  • Competitive salary: $18 per hour
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • A 401(k) plan with company match
  • Paid vacation, sick leave, and float time
  • Opportunities for growth and development

Location:

Bend, Oregon (Central Oregon)

Working Hours:

Typical hours: Monday - Thursday, 8:15 a.m. - 5:15 p.m., Friday, 9:15 a.m. - 6:15 p.m.



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