VIP Services Representative: Luxury Guest Experience Expert
5 days ago
The CEDCO: The Mill Casino Hotel & RV Park is seeking an experienced and professional VIP Services Representative to join our team. This individual will be responsible for providing exceptional guest experiences, ensuring seamless interactions, and driving customer satisfaction.
Key Responsibilities:- Luxury Guest Experience Management: Coordinate and facilitate high-end guest experiences, including personalized services, special requests, and event planning.
- Guest Relations and Support: Provide prompt and courteous assistance to guests, addressing concerns, and resolving issues in a professional and timely manner.
- Marketing and Promotion: Assist in promoting hotel services, amenities, and events to potential and existing guests, highlighting the unique value proposition of The Mill Casino.
- Cross-Functional Collaboration: Work closely with various departments, including marketing, sales, and operations, to ensure alignment and effective communication.
- Education and Experience: Minimum 1 year of experience in hospitality, customer service, or a related field; bachelor's degree preferred.
- Technical Skills: Proficiency in Microsoft Office applications, CRM software, and ability to learn proprietary systems.
- Personal Qualities: Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.
The estimated annual salary for this position is $55,000 - $65,000, depending on experience and qualifications. Benefits include comprehensive health insurance, generous time-off policy, 401(k) retirement plan with 4% company match, and other perks.
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