Account Success Coordinator

2 weeks ago

Phoenix, Arizona, United States Renren Full time

About Us
Renren is a rapidly expanding global SaaS provider dedicated to enhancing the residential real estate sector.

Our Mission
We equip real estate professionals with innovative tools designed to alleviate daily challenges, enabling them to implement impactful marketing strategies, monitor lead interactions, cultivate enduring client relationships, and streamline team management.

Position Overview
We are in search of a driven Client Success Manager to become an integral part of our team and contribute to our growth trajectory. As a pivotal member of our organization, you will oversee the success of a portfolio of clients, serving as their primary contact following the sale.

Key Responsibilities
- Manage the success of over 100 client accounts, ensuring satisfaction and engagement.
- Conduct thorough research on customer segments to extract valuable insights for tailored offerings and campaigns.
- Promote the adoption of our CRM platform through training sessions in a group format.
- Act as a strategic partner by conducting formal business reviews, assessing account performance, and identifying opportunities for improvement.
- Monitor support inquiries to guarantee prompt resolutions.
- Serve as the main point of contact for all customer-related matters, addressing requests, complaints, and escalations proactively.
- Clearly communicate the status of ongoing initiatives to both internal and external stakeholders.
- Identify growth opportunities within existing accounts and collaborate with the sales team to achieve targets.
- Organize monthly meetings with clients to discuss services, resources, and success metrics, providing recommendations for enhancement.
- Gather necessary materials for marketing campaigns and communications.
- Build and nurture strong relationships with clients to foster loyalty and satisfaction.
- Maintain accurate billing records for franchise locations and assist with corporate billing processes.
- Offer expert consultation on enhancing clients' marketing strategies through various communication channels.
- Analyze clients' online presence and provide actionable recommendations for improved performance.

Qualifications
- Minimum of 2 years in a customer service role, preferably within real estate or sales.
- 1-3 years of experience managing client relationships in a high-volume setting.
- Proven ability to resolve customer issues effectively and efficiently.
- Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels.
- Capacity to thrive in a fast-paced, dynamic environment while managing confidential information.
- Strong writing and proofreading abilities, with attention to detail.
- Proficient in multitasking and creative problem-solving.
- Certification as a Google Advertising Professional is preferred.
- Familiarity with digital marketing, including paid and organic search strategies, is advantageous.
- Advanced technology skills, including proficiency in Microsoft Excel and other office software.

Benefits and Perks
At Renren, we value our team members and strive to create a supportive and rewarding work environment. Here are some of the benefits we offer:

  • Health Insurance: Comprehensive medical coverage options for employees.
  • Paid Time Off: Generous holiday schedule along with discretionary time off for work-life balance.
  • Paternity Leave: Paid leave for new parents to bond with their child.
  • Employee Assistance Program: Access to confidential support services for personal and professional challenges.
  • Team Building: Regular virtual activities to foster team cohesion and connection.
  • Growth Opportunities: Commitment to professional development through training and mentorship.
  • Tools for Success: Provision of necessary tools and equipment to ensure you can perform your role effectively.

Join us at Renren and contribute to our mission of transforming the real estate technology landscape.

  • Customer Success Coordinator

    1 week ago

    Phoenix, Arizona, United States Dealer eProcess Full time

    Client Services CoordinatorDealer eProcess is on the lookout for a dedicated and skilled Client Services Coordinator/Account Executive. This full-time position requires a proactive individual with exceptional written and verbal communication abilities, along with strong analytical skills. Experience in the automotive sector is advantageous.Key...

  • Account Coordinator

    1 week ago

    Phoenix, Arizona, United States LT Full time

    Job SummaryWe are seeking a highly motivated and organized Account Coordinator to join our team at LT. The ideal candidate will provide exceptional support to our Account Services team, ensuring seamless execution of day-to-day tasks related to client accounts.Key ResponsibilitiesInternal Team Support: Serve as the primary point of contact for account...

  • Client Success Project Coordinator

    2 weeks ago

    Phoenix, Arizona, United States Phoenix Staff Inc Full time

    Job OverviewPosition: Client Success Project CoordinatorLocation: RemoteSummary: Phoenix Staff Inc is on the lookout for a dedicated and insightful Client Success Project Coordinator to lead and manage various software deployment initiatives. This role is crucial in fostering positive client relationships, efficient project organization, and successful...

  • Media Sales Account Coordinator

    2 weeks ago

    Phoenix, Arizona, United States TelevisaUnivision Full time

    Position: Account Coordinator at TelevisaUnivision TelevisaUnivision is seeking a dedicated Account Coordinator to enhance their team. The successful candidate will demonstrate exceptional organizational skills, the ability to prioritize effectively, and a solid grasp of the media sales landscape. Key Responsibilities: Coordinate commercial air times and...

  • Account Coordinator

    6 days ago

    Phoenix, Arizona, United States TelevisaUnivision Full time

    About the RoleTelevisaUnivision is seeking a highly organized and detail-oriented individual to support our Account Executives in transactional activities.Key ResponsibilitiesCommunicate commercial air times and coordinate ad copy with clients and internal teams.Process orders and verify accuracy in systems such as OSI, Wide Orbit, and Marketron.Assist...

  • Client Success Coordinator

    2 weeks ago

    Phoenix, Arizona, United States Recooty Full time

    Role Overview:The Customer Success Specialist will be responsible for providing comprehensive support and training to the customer service team. This position is crucial in fostering and maintaining a strategic advisory relationship that drives sales growth for the organization.Key Responsibilities:- Facilitate the effective implementation of business...

  • Client Success Coordinator

    2 weeks ago

    Phoenix, Arizona, United States Recooty Full time

    Role Overview:The Customer Success Specialist is responsible for delivering exceptional support and training to the customer service team. This role focuses on building and nurturing strategic advisor relationships to drive organizational sales growth.Key Responsibilities:- Facilitate the effective implementation of business growth initiatives.- Design and...

  • Senior Account Manager for Enterprise Customer Success

    2 weeks ago

    Phoenix, Arizona, United States 7SIGNAL Full time

    Job OverviewPosition SummaryAs a Senior Account Manager for Enterprise Customer Success, you will serve as the primary delivery leader within our account team, acting as a strategic ally to our clients. Your role is pivotal in ensuring that our customers derive maximum value from our solutions, facilitating transformative outcomes.Core...

  • Account Coordinator

    5 days ago

    Phoenix, Arizona, United States EverService Full time

    About EverServiceEverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services.The company...

  • Account Coordinator-Temp

    7 days ago

    Phoenix, Arizona, United States Univision Communications Inc Full time

    About the RoleUnivision Communications Inc. is seeking a highly organized and detail-oriented Account Coordinator to support our team in a fast-paced environment. As an Account Coordinator, you will play a critical role in ensuring the smooth execution of our advertising campaigns.Key ResponsibilitiesCommunicate commercial air times and coordinate ad copy...

  • Account Coordinator-Temp

    4 days ago

    Phoenix, Arizona, United States Univision Communications Inc Full time

    About the Role:We are seeking a highly organized and detail-oriented Account Coordinator to support our Account Executives in transaction support, ensuring seamless execution of client campaigns.Key Responsibilities:Communicate commercial air times, coordinate ad copy, and respond to incoming requestsObtain credit approvals and follow up on invoice...

  • Client Success Specialist

    2 weeks ago

    Phoenix, Arizona, United States Varonis Full time

    Position OverviewThe Client Success Specialist is responsible for collaborating with Varonis clients to enhance retention, renewals, customer satisfaction, and expansion. This role is pivotal and customer-centric, necessitating exceptional relationship management capabilities and technical expertise. The Client Success Specialist will engage with...

  • Account Coordinator

    7 days ago

    Phoenix, Arizona, United States Univision Communications Inc Full time

    About the Role:Univision Communications Inc. is seeking a highly organized and detail-oriented Account Coordinator to support our team in a temporary capacity. As an Account Coordinator, you will play a critical role in assisting Account Executives with transactional support, including answering inquiries, entering orders, coordinating ad copy, and following...

  • Business Account Coordinator

    1 week ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Compensation Range: $23-$25Our Offerings:Competitive starting salary based on experience and location.Potential performance-based bonuses.Opportunities for community involvement and volunteering.Comprehensive Benefits Package includes: 401(K)Medical, Dental, Vision, Disability, Supplemental, and Life InsurancePaid Time OffEmployee Stock Purchase PlanPet...

  • Account Activation Coordinator

    1 week ago

    Phoenix, Arizona, United States Windcave Full time

    Company Overview:Windcave stands as a prominent and rapidly expanding entity in the realm of payment solutions, offering a diverse array of secure services in E-commerce, Cashless Parking, Vending, and Retail Terminals to a global clientele. With an impressive transaction volume exceeding US$90 Billion annually, we rank among the foremost integrated POS...

  • Client Success Specialist

    2 weeks ago

    Phoenix, Arizona, United States ATG Full time

    Company OverviewATG USA (Applied Technology Group) stands as a premier technology partner dedicated to the Architectural, Engineering, and Construction (AEC) sector across North America. We are committed to assembling a top-tier team to deliver outstanding service and support to our expanding clientele.Position SummaryAs a Client Success Specialist focusing...

  • Customer Success Specialist

    3 days ago

    Phoenix, Arizona, United States ResiCentral Full time

    Job Description**Job Summary**The Client Success Specialist will be responsible for initial training and user setup for all new accounts and existing accounts adding new users. The Client Success Specialist will also cover for AE's out of the office and assist with AUS help desk tickets for all existing accounts. The Client Success Specialist will also be...

  • HVAC Service Manager

    1 week ago

    Phoenix, Arizona, United States Lennox National Account Services Full time

    Job SummaryWe are seeking a highly skilled and experienced HVAC Branch Manager to lead our commercial HVAC operations team. As a key member of our leadership team, you will be responsible for managing and coordinating the activities of employees engaged in maintaining, servicing, and installing commercial HVAC equipment and accessories.Key...

  • Account Coordinator

    4 days ago

    Phoenix, Arizona, United States U-Haul Full time

    Job SummaryAs an Account Representative at U-Haul, you will play a critical role in maintaining accurate and up-to-date records of broadband, telecom, and mobility vendor accounts. Your attention to detail and ability to multitask will be essential in ensuring timely and accurate processing of payments.Key ResponsibilitiesProcess daily invoices for all...

  • Customer Success Manager

    2 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Compensation Range: $23-$25What We Provide:Competitive starting salary based on experience and geographic location.Potential bonus incentives tied to company performance.Opportunities for community engagement and volunteerism.Comprehensive Benefits Package including: 401(K)Medical, Dental, Vision, Disability, Supplemental, and Life InsurancePaid Time...